FAQs | MyLocally

General Questions

Q: How can I see my business on-line?: A: 1. Open your browser and go to www.yahoo.com or www.google.com 2. In the search bar type in your keyword in city, state and click search ie. Plumber in San Diego, CA. 3. If you are looking at your primary city then your listing can appear next to the map or below the map in the organic section. If you are searching one of your service areas then you will look for your listing in the organic section.
Q: How can I log into my account?: A: You can log into your account by going to www.elocalprofiles.com and at the top right hand corner click on “login”. Next, it will bring you to a page that asked for your username and password. Your username name is the phone number that we have on file for you with no spaces or dashes. Your password will be your (CID) customer identification number, if you don’t have your CID please email us at support@mylocally.com or call us at 800-285-0484 ext. 1.
Or
You can log into your account by going to www.clicks2calls.net and at the top right hand corner click on “customer login”. Next, it will bring you to a page that asked for your username and password. Your username name is the phone number that we have on file for you with no spaces or dashes. Your password will be your (CID) customer identification number, if you don’t have your CID please email us at support@mylocally.com or call us at 800-285-0484 ext. 1.
Q: How long before I can see my business on-line?: A: It generally takes 10-14 days to get you live on Yahoo, Google and other directories, and about a week for your eLocal video to be posted on YouTube.
Q: How can I track my calls? How do I know if the calls are coming from you?: A: If you have a call tracking number you will be able to hear a whisper saying ‘this call was provided by MyLocally”. You can also log into your quick glance dashboard and listen to your calls. If you do not have a call tracking number and would like to add this feature email us at support@mylocally.com or call us at 800-285-0484 ext. 1.
Q: Are you submitting my listing to Google Places?: A: If you already have a listing in Google Places then we will not be submitting you to Google Places but you will still be able to be seen in Google Organic.
Q: Is there a cancellation fee?: A: No, if you should decide to cancel there is no cancellation fee.
Q: I would like to cancel my account, how can I do this?: A: You can cancel by emailing us at support@mylocally.com and we will send you a confirmation email with your cancellation number. You can also call us at 800-285-0484 ext. 1 and speak to a Customer Service Representative. These are the only accepted ways of cancelling your account.
Q: The sales rep informed me I will receive a welcome email, I haven’t received anything.: A: First you should check your Spam folder, as our new welcome email is an html email and it may haven been blocked by your email provider. If you still can’t locate your email, simply email support@mylocally.com and we can send you your information.
Q: What if I receive the welcome email, but there is incorrect information regarding my account?: A: We apologize for the order entry error. Please send an email to support@mylocally.com and state your business name, the incorrect information and the corrected information.
Q: How can I make changes to my account?: A: You can make changes to your account by emailing us at support@mylocally.com or calling a Customer Service Representative at 800.285.0484 ext. 1. When emailing in please make sure to include your business name and what changes you would like us to make. We will process your request right away, but it can take time for the changes to propagated across the Search Engines so please give it some time to take place.
Q: Where is my invoice?: A: MyLocally automatically charges your credit card or debit checking account each month. If you would like a receipt simply email us at support@mylocally.com, and include your business name and we will email you a copy of your invoice for that month. Please remember to contact is for a receipt for the previous year before you file your taxes.
Q: I received the postcard but I don’t know how to login to my Google account.: A: If you receive a Google post card, please call us back at 800-285-0484 ext. 1 or email support@mylocally.com, ASAP. Located within that postcard will be a 5 digit pin number that we will need to input into the account for you.
Q: I received a call from your competition.: A: MyLocally was the first company we know of to develop Internet marketing packages focused on local business rankings in major search engines and the only company that focuses specifically on our customers, not our own website. As the leader in the industry we have many companies trying to imitate us. We often have these imitators try to solicit our customers by scanning our network and contacting our customers. Some of these companies employ questionable and/or negative tactics. Please ensure you read the Google SEO Guidelines that can be found by typing “Google SEO Webmaster Guide” into Google and click on the first result called “Search Engine Optimization (SEO) – Webmaster Tools Help.” The Google document addresses acceptable practices and ethical guidelines within the Search Engine Optimization industry.

Partners

Corporations

Reseller

Affiliates

Q: Does MyLocally’s Corporate Program cater to corporations where marketing/advertising is handled centrally?: A: MyLocally’s Corporate Strategic Alliance program is a perfect fit for corporations that handle marketing centrally, however, we also have programs that work with corporations where marketing is handled at the individual location level.
Q: Does MyLocally provide corporate discounts?: A: MyLocally offers great discounts and features to our Corporate Strategic Alliance partners based upon quantity discounts.
Q: What type of reporting is available with Corporate Partnership programs?: A: MyLocally will work with each corporation to ensure that you receive the level of detail that you need to properly manage your campaign. In general, we provide ranking data, call data, and billing reports that allow you to monitor the success of your campaigns. Individual locations can log in to their Quick Glance Dashboard 24/7 to review the success of their campaigns. While our reports are comprehensive, we are also developing an Agency Dashboard that will be available Q4 2010.
Q: Do I have one contact at MyLocally?: A: While several of our Search Experts will be involved in your account, you will be assigned a dedicated Account Manager who will be your primary contact.
Q: What programs are available to Corporate Partners?: A: Our Lead Generation Solutions are flexible, from our Performance Based Lead Generation Solutions to Subscription based models, we have a program to meet your needs.
Q: Is there any upfront cost to becoming a reseller?: A: MyLocally does not charge a reseller fee.
Q: Do we have to travel to your office for Training?: A: With years of experience in training call centers to sell our solutions we have developed a training process that does not require you to make the trip out here. However, any centers that want to take a trip to sunny southern California are always welcome and we can offer a more in depth and hands-on training experience.
Q: Does MyLocally offer support after the initial training?: A: Part of MyLocally’s proven method of training resellers is continued support. We offer weekly Breakout trainings as well as evaluation calls. We view our resellers as an extension of our business and offer all the same ongoing training and support we do to our in-house sales reps.
Q: What is the commission structure for an eLocal Reseller?: A: eLocal Resellers are paid a piece of the setup revenue as well as a commission for all recurring revenues generated by their call center. The exact amounts can vary by product and program. Please contact one of our Reseller Liaisons for exact numbers and percentages.
Q: How often are commissions paid?: A: Setup commissions are paid on a weekly basis for the previous weeks revenue generated. Residual payments are sent out by the 15th of each month for the previous months recurring billing activity.
Q: Are there start up costs associated with MyLocally’s Affiliate Programs?: A: MyLocally does not charge an Affiliate fee.
Q: How can I make sure that all of my referrals are accounted for?: A: Each Affiliate receives both a co-branded landing page and dedicated call tracking #s that indicate the source. Weekly and monthly reports, as well as automatic emails and call reports that allow you to easily view the success of your affiliate program.
Q: When will I get paid my commission?: A: MyLocally sends out Payment Reports to affiliates on the 8th of the each month for theprevious month’s sales. Payment is then made on the 15th for the previous month’s earnings.
Q: Does MyLocally provide marketing materials?: A: MyLocally will work with the affiliate to create the necessary co-branded marketing collateral such as banner ads, landing pages, flyers and brochures (print materials not included). Affiliates must provide detailed specifications and approve all artwork.
Q: Will I receive a co-branded landing page?: A: MyLocally provides all affiliates with a landing page with a dedicated url. The page is customizable and co-branded. Emails and calls are tracked.

Products

Clicks2Calls

Q: What is C2C?

A: C2C stands for Clicks2Calls; It is a revolutionary new way for businesses to reach customers and turn a search in to a sale. Clicks2Calls is a Pay Per Call Program powered by MyLocally, the nation’s leading provider of Lead Generation solutions that use the reach of Local Search.

Q: I have heard the name Click to Call or similar names before, are they the same?

A: C2C is a unique program and while the name is similar, the features are very different! C2C is a performance based Pay Per Call program where we share in your success. Click to Call and other like names are programs that allow consumers to click and call a business.

Q: What is Clicks2Calls and Pay Per Call Online Advertising?

A: Clicks2Calls is a performance based Pay Per Call Online Advertising (Also referred to as Pay Per Call Internet Marketing) uses Local Search to connect motivated buyers with a business over the phone. A business does not need to have a website because MyLocally develops a business listing (Business Profile) that drive business directly to your phone.

Q: How does Clicks2Calls work?

A: Clicks2Calls works like pay-per-click advertising except that it drives phone calls to your business, rather than computer clicks to your business listing. For search engine and directory consumers, Clicks2Calls works like this:

Customers search for merchants or service providers in a designated geographic area. Then, relevant listings appear in the Search Results. When your business listing appears in the search results, consumers can reach you via the call tracking # (either local or toll free) that Clicks2Calls BeyondROI provides in your Business Profile. These numbers forward calls directly to your business number and track the calls for billing and reporting purposes.

Q: How will Clicks2Calls help to grow my business?

A: Clicks2Calls will help grow your business by driving phone sales leads directly to your sales reps or call center, whether or not you have a website. Phone sales leads are a proven way to close new business. As a Pay-Per-Call advertiser, interested parties will contact you at the phone number and times that you specify. You will have the ability to track and measure your sales leads.

Q: How does Pay-Per-Call work?

A: Clicks2Calls is similar to pay-per-click advertising except that it drives phone leads to your business, rather than computer clicks to your Business Profile.

Q: Where will my Clicks2Calls Business Profile appear?

A: Your Business Profile will appear in Natural/Organic Results on all of the major Search Engines for relevant Local Search Queries. These profiles will also appear in Cherrp & TwitterLocal, two business directories that combine the power of Local Search and the popularity of Social Media.

Q: Do I need a website to participate in Clicks2Calls advertising?

A: No. Clicks2Calls advertising does not require a website because Clicks2Calls Business Profiles encourage buyers to call your business, rather than visit your website.

Q: How is Pay Per Call different from Pay Per Click based advertising?

A: Pay Per Call is very different from Pay Per Click advertising. The first difference is that you pay for calls and not clicks. 45% of all calls resulting from a Pay Per Call advertising campaign convert to a sale. Clicks2Calls is different because it places your business in front of customers searching for you online. You don’t bid or compete with others for positioning, or for the job (like some other services) and we don’t just create a short 100 character ad, we create an optimized Business Profile which means that you will receive quality, targeted calls, not just tire-kickers.

Q: How much does Clicks2Calls cost?

A: There is a one-time set up fee and then call pricing is based upon industry set guidelines for phone calls only.

Q: What if the same customer calls me several times in one week?

A: We track and monitor the incoming call number; you will only be charged once for repeat calls from the same number within a 72 hour period.

Q: Is there a prepayment or spending commitment?

A: We charge you ONLY for the calls you received. We also provide free account maintenance and account viewing through MyLocally’s online Quick Glance Dashboard.

Q: What if the user gets a busy signal?

A: If the call is not connected there will be no charge.

Q: What if I only want calls from certain area codes?

A: Upon written request, calls can be limited by area code. It is important to realize that with the growth of the use of mobile phones, limiting area codes can sometimes limit the number and quality of calls that you receive from your Profile?

Q: What if I have a disputed call on my credit card?

A: We will investigate the dispute and if it is deemed not billable, we will give you a credit toward your next bill.

Customer Service